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What does a Property Manager Do?
The many and varied duties of a property manager require the skills of a business
executive, decorator, salesperson, parking lot attendant, gardener, housekeeper,
information center, accountant, banker, doctor, lawyer, social director, psychologist,
marriage counselor, baby sitter, bookkeeper, rent collector, maintenance expert, security
officer, keeper of the keys, telephone operator, messenger service, and complaint
department. The manager must also be soft-spoken, fast-moving, poised, quick-thinking,
non-tiring, ever-available, mechanical-minded, all-knowing and never-ailing. This
“expert” knows how to visit without visiting, sell without selling, see without judging,
hear without repeating - and all without having time for an uninterrupted meal.
The property manager has a dual responsibility: to the owner or client who is interested
in the highest return from the property; and to the tenants, who are interested in the best
value for their money, including reasonable safety measures and compliance with fair
housing laws.
The property manager must promptly rent the property/units at the highest market rent
possible, keep operational and other costs within budget, and preserve and enhance the
physical value and prestige of the property.
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